QUESTIONS

SHIPPING
 
WHEN WILL MY ORDER BE SHIPPED?
If the product is in stock, the package will be sent to the customer within 1-2 business days.

If the Customer has place a pre-order for the product, the package will be dispatched within 1-2 business days from the moment the goods arrive at the warehouse. The date of arrival of the goods at the warehouse is indicated in the conditions of pre-order in the description of the goods.

If the Customer has placed an order for several products, where at least one of the items is on pre-order, then the parcel will be sent to the Customer when the pre-ordered product arrives at the warehouse.


WHERE CAN I TRACK ORDER STATUS?
When we ship your order, a tracking number will be sent to your email address. Then you can track your parcel on dhl.com​
If you have not received e-mail from us, please check the Spam folder.
CUSTOMS POLICY
 

DO I NEED TO PAY ADDITIONAL CUSTOMS FEES?
For the USA, Australia, Russia and the CIS, there are no customs fees.
In other countries, additional customs fees or taxes are possible, established by the legislation of the country of destination.
Please check the amount of customs duties / taxes before placing your order.


HOW DO I PAY CUSTOMS FEES?
Paying customs fees is easy. After delivery to the country of destination, you can pay the tax by following the link that you will receive via SMS from DHL along with your invoice number. All you have to do is pay your tax online. You do not have to communicate with representatives of the customs service, as the tax amount is calculated automatically.
In some countries, customs fees can be paid directly to the courier upon delivery of the parcel.
RETURN POLICY
 
HOW CAN I MAKE A RETURN?
International orders are final sale only and may not be returned or exchanged. 
We only accept returns on domestic orders. For domestic returns please follow the link.

CAN I CANCEL THE ORDER?
If the order has not been sent yet, you can cancel the order. To cancel the order, write to customer support at sales@thebazilika.com
The refund will be made taking into account the exchange rate on the day the order is canceled. 
PAYMENT
 
HOW CAN I PAY FOR MY ORDER?
You can pay for your order with any card on the website. All payments are protected and secure.