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RETURN

Return and exchange of goods that maintained its original appearance, factory labels, seals and original packaging can be made within 7 calendar days after the initial delivery. 

According to the laws of the Russian Federation, if the return package is sent after 7 days from the receipt of the initial parcel, we will not be able to make a refund and the parcel will be return to customer.

 

Please note that in some countries, parcels may be subject to import duty / tax upon receipt, depending on the purchase price. We are not responsible for their payment and in case of return of the parcel, the shipping cost and duties/taxes are not refundable.

If the buyer refuses to pay customs duties and refuses the parcel, customs fees and the cost of return shipping will be deducted from the total cost of the order upon return.

 

 


To issue a refund, follow the instructions.

 

1. Please fill the form:

 

2. After filling out the form, you will receive an email with instructions for processing the return parcel. 

 

3. Send the parcel by any courier service to our address indicated in e-mail. 

 

4. After receiving the parcel and checking the goods, we will make a refund within 1 business day. Provided that the goods comply with the return policy. Shipping cost and duties/taxes is not refundable. 

 

5. Wait for money to be credited to your card.